Terms and Conditions of Sale | Securityshop.lt
These Terms and Conditions of Sale (hereinafter – Terms) constitute a legally binding document establishing the rights, obligations and liability of the Buyer and UAB DEALER1 (hereinafter – Seller) when purchasing goods in the online store www.securityshop.lt (hereinafter – Online Store).
By placing an order, the Buyer confirms that he/she has read and agrees to these Terms.
1. General Provisions
1.1. Eligibility to Use the Online Store
- legally capable natural persons aged 18 or over;
- legal entities;
- authorized representatives of the above.
1.2. Prices and Delivery Charges
All prices displayed in the Online Store include VAT. Delivery charges are calculated separately and indicated during the checkout process.
2. Conclusion of the Sales Contract
2.1. Moment of Contract Formation
The sales contract between the Buyer and the Seller shall be deemed concluded when the Seller sends an order confirmation to the Buyer by email.
2.2. Incorrect Pricing or Information
In the event of an obvious pricing error or incorrect information due to technical or other objective reasons, the Seller reserves the right to refuse to execute the order, informing the Buyer accordingly and refunding any amounts paid.
3. Buyer’s Rights and Obligations
3.1. Accuracy of Information
The Buyer must provide accurate and complete information when placing an order.
3.2. Acceptance of Goods
The Buyer undertakes to accept the ordered goods.
3.3. Refusal to Accept Delivery
If the Buyer unreasonably refuses to accept the goods, the Buyer shall compensate the Seller for direct delivery-related costs.
3.4. Responsibility for Account Use
The Buyer is responsible for all actions performed using the Online Store.
4. Delivery of Goods
4.1. Standard Delivery Time
Goods are delivered within 1–3 business days after receipt of payment, unless a different delivery time is specified on the product page.
4.2. Change of Delivery Term
If due to objective reasons (supplier delays, logistics disruptions, stock shortages or other circumstances beyond the Seller’s control) the Seller cannot deliver the goods within the indicated period, the Seller shall promptly inform the Buyer and agree on a new delivery date.
4.3. Buyer’s Right to Refuse New Delivery Date
If the Buyer does not agree with the proposed new delivery date, the Buyer has the right to cancel the contract. In such case, any amounts paid shall be refunded within 14 calendar days.
4.4. Limitation of Liability for Delays
The Seller shall not be liable for delivery delays caused by circumstances beyond the Seller’s control.
4.5. Transfer of Risk
The risk of loss or damage to the goods passes to the Buyer upon delivery.
5. Right of Withdrawal (14 Days – Consumers Only)
5.1. Consumer’s Right of Withdrawal
A consumer (natural person) has the right to withdraw from the contract within 14 calendar days from the date of receipt of the goods without giving any reason.
5.2. Notification of Withdrawal
To exercise the right of withdrawal, the Buyer must notify the Seller in writing (by email).
5.3. Return of Goods
The Buyer must send back the goods no later than 14 days from the date of notification of withdrawal.
5.4. Return Shipping Costs
The Buyer bears the direct cost of returning the goods, except where the goods are defective.
5.5. Refund Procedure
The Seller shall refund all payments received, including the cost of the cheapest standard delivery option, within 14 calendar days from receipt of the withdrawal notice. The Seller may withhold the refund until the returned goods are received or proof of shipment is provided.
6. Condition of Returned Goods and Reduction of Value
6.1. Inspection of Goods
The Buyer may inspect and test the goods only to the extent necessary to determine their nature, characteristics and functioning, as would be permitted in a physical store.
6.2. Reduction of Value Due to Use or Installation
If the goods have been installed, connected to electrical or other systems, activated, paired with other equipment, mechanically damaged or otherwise used beyond what is necessary to determine their characteristics, the Seller has the right to proportionally reduce the refund amount to reflect the diminished value.
6.3. Original Packaging as Part of Commercial Value
For electronics and security equipment, the original packaging is considered part of the product and may affect its commercial value.
6.4. Reduction of Value Due to Missing or Damaged Packaging
If the returned goods lack the original packaging or if the packaging is damaged in a way that reduces the commercial value of the goods (e.g., the goods can no longer be sold as new), the Seller has the right to proportionally reduce the refund amount.
6.5. Absence of Packaging
The original packaging is recommended; however, its absence alone shall not constitute grounds for refusing to accept the returned goods.
7. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply in cases provided by law, including but not limited to:
- goods made to the consumer’s specifications or clearly personalized;
- goods that have been irreversibly installed after delivery;
- goods which, after use, lose their commercial value due to their nature;
- other cases provided for by applicable law.
8. Warranty and Defective Goods
8.1. Statutory Warranty
Consumers are entitled to a 24-month statutory warranty.
8.2. Presumption of Defect
If a defect becomes apparent within the first 12 months from delivery, it shall be presumed to have existed at the time of delivery unless proven otherwise.
8.3. Consumer Remedies
In the event of defective goods, the Buyer has the right to request repair, replacement, price reduction or termination of the contract.
8.4. Exclusion of Warranty
The warranty shall not apply if the defect resulted from improper installation, misuse or mechanical damage.
9. Legal Entities (B2B)
9.1. No 14-Day Withdrawal Right
The 14-day right of withdrawal does not apply to legal entities.
9.2. Returns for Business Customers
Returns from legal entities are possible only by separate agreement between the parties.
10. Limitation of Liability
10.1. Exclusion of Indirect Damages
The Seller shall not be liable for indirect or business losses.
10.2. Maximum Liability
The Seller’s total liability shall not exceed the amount paid for the specific goods concerned.
11. Personal Data
Personal data are processed in accordance with the separate Privacy Policy.